After the instant global success of Google Hangouts, Google has now shifted its focus onto an entirely new segment known simply as “Google Helpouts”. As the name suggests, Helpouts is an all new help service that will allow user’s to have a one on one interaction with a team of helpers from different categories for a nominal fee. Helpouts could range from being simple introductory tutorials for a new smartphone that has been recently purchased by your mum/dad and since you are too busy to teach them the basics, they would now have someone to help them out all the time ; or if your grandparents are interested in learning the basics of operating a modern day Smart TV, they would now be able to easily do so thanks to Google’s handy new service. The best part of all this is that if at anytime the services provided are not up to the expectations, then you are entitled to a full refund without any questions asked.
Google made the formal announcement via their blog. “With Helpouts, you can choose who you get help from based on their qualifications, their availability, their price, their ratings and reviews”. Whether it’s an individual offering up their own free time or a corporation looking to add another dimension of customer support, you’ll be able to connect with people in a secure, convenient way, and you’ll be able to do it from either a PC or mobile.
The sessions would include video conferences, screen shares, document collaboration etc and as mentioned earlier, and if any of the services fail to live up to their mark, your money would be returned back to you.Here’s an extract from Google’s official Press release of Helpouts:
Help might be a quick answer to a problem you’re having right now, like how to fix your garage door, or how to remove a computer virus; or it might be guidance completing a project, like building a deck. It might be learning a new skill, like how to speak conversational French or how to draw cartoons; or it might be general advice on how to improve your fitness or your writing (I could use this right now).
With Helpouts, you can choose who you get help from based on their qualifications, their availability, their price, their ratings and reviews. You can connect instantly or book in advance. You can get help from individuals or from brands you already know and trust, like Sephora, One Medical, Weight Watchers, Redbeacon (a Home Depot company), and Rosetta Stone. Once you’re in a Helpout, you can do more than just talk—you can share your computer screen, collaboratively edit a presentation, or record your Helpout. And if the experience doesn’t meet your expectations, we offer a full money back guarantee.
Google (for the time being) have limited the service categories but have promised to add more once people start getting accustomed to Helpouts and what it actually has to offer. Anybody can sign up to be a helper, so if you feel that you are capable enough of lending a helping hand to any of your colleagues, neighbors or even family members then join Google Helpouts now and be a part of Google’s initiative to help those who are in need of your help. For more information head on over to Google+,Twitter or Facebook and join in the conversation using #Helpouts.
The app can be downloaded for free from the Play Store. Happy Helping you guys 🙂