The Galaxy Note 7 has been officially recalled by Samsung
Samsung has officially recalled, its latest flagship device the Galaxy Note 7 globally. The device was getting great reviews all over world less one complain. The battery would explode while the device was on charge. There were 35 reported sets which have had the issue so far.
Korean news agency Yonhap first reported that Samsung was preparing the recall yesterday, and a spokesperson later confirmed to The Wall Street Journal that sales had been halted in the company’s native country of South Korea. Yonhap said that Samsung was in discussions with carriers including Verizon Wireless regarding how to handle the recall process.
According to an unnamed Samsung official that spoke earlier to Yonhap, the vast majority of Note 7 phones should be unaffected, despite the sweeping recall. “Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold,” said the official. “The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.”
Samsung has also stated that, this issue will be handled properly and the handsets will be replaced by new units. Below is the statement given by them:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Picture Source: MobileSyrup